{"id":21635,"date":"2022-09-15T11:05:10","date_gmt":"2022-09-15T09:05:10","guid":{"rendered":"https:\/\/www.fundaciokalida.org\/?page_id=21635"},"modified":"2025-09-18T10:39:01","modified_gmt":"2025-09-18T08:39:01","slug":"sugerencias-y-quejas","status":"publish","type":"page","link":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/sugerencias-y-quejas\/","title":{"rendered":"Sugerencias y quejas"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Imagen\" data-img-width=\"1800\" data-img-height=\"1200\" style=\"background-image: url(https:\/\/staging-fundaciokalida.jolmandeveloper.es\/wp-content\/uploads\/2019\/04\/IMG-9057-4.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(10,10,10,0.3)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_text_color\"><div class=\"vc_column-inner us_custom_6df4bc3a\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00bbSugerencias y quejas\u00bb font_container=\u00bbtag:h1|text_align:center\u00bb el_class=\u00bbfont-grmedium\u00bb css=\u00bb%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22text-transform%22%3A%22uppercase%22%2C%22font-size%22%3A%2235px%22%7D%7D\u00bb]<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"contact-form\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><span data-contrast=\"none\">Desde la Fundaci\u00f3n K\u0101lida velamos para que tu experiencia, en el marco de nuestros servicios gratuitos de apoyo psicosocial integral, sea siempre excelente. Te informamos de que en K\u0101lida nos acogemos a los compromisos de calidad detallados en nuestra <strong>Carta de Servicios basada en la norma UNE 93200:2008 <\/strong>que ha obtenido la certificaci\u00f3n de calidad de Applus+ en julio de 2025, y que continuamente evaluamos a trav\u00e9s de nuestros cuestionarios de satisfacci\u00f3n y evaluaci\u00f3n.<\/span><\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"none\">Si tienes alguna sugerencia o queja, por favor, completa este formulario y nos pondremos en contacto contigo en un plazo m\u00e1ximo de 30 d\u00edas h\u00e1biles.&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\">Tambi\u00e9n puedes escribirnos a a <a href=\"mailto:hola@fundaciokalida.org\">hola@fundaciokalida.org<\/a> para solicitar m\u00e1s informaci\u00f3n y\/o hacer seguimiento a tus sugerencias.<\/p>\n<p style=\"text-align: center;\">Gracias a tus comentarios, <b>podemos seguir mejorando.<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_21' ><div id='gf_21' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indica los campos requeridos<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_21' id='gform_21'  action='\/es\/wp-json\/wp\/v2\/pages\/21635#gf_21' data-formid='21' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6Le3pGIkAAAAAFoOaqXh1DfLKnDHl_cU78O11cKi' data-tabindex='0'><input id=\"input_3990c708791f205d06b45b22878cd4ed\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_3990c708791f205d06b45b22878cd4ed\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_21' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_21_8\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_8\" ><div class='ginput_container ginput_container_text'><input name='input_8' id='input_21_8' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='spanish' \/><\/div><\/div><fieldset id=\"field_21_1\" class=\"gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_1\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nombre<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_21_1'>\n                            \n                            <span id='input_21_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_21_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_21_1_3' class='gform-field-label gform-field-label--type-sub '>Nombre<\/label>\n                                                <\/span>\n                            \n                            <span id='input_21_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_21_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_21_1_6' class='gform-field-label gform-field-label--type-sub '>Apellidos<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_21_3\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_3\" ><label class='gfield_label gform-field-label' for='input_21_3'>Correo electr\u00f3nico<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_21_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_21_6\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_6\" ><label class='gfield_label gform-field-label' for='input_21_6'>M\u00f3vil<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_21_6' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_14\" class=\"gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_14\" ><label class='gfield_label gform-field-label' for='input_21_14'>\u00bfQu\u00e9 tipo de solicitud quieres presentar?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_21_14' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='suggestion' >Sugerencia<\/option><option value='claim' >Queja<\/option><\/select><\/div><\/div><div id=\"field_21_13\" class=\"gfield gfield--type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_13\" ><label class='gfield_label gform-field-label' for='input_21_13'>\u00bfD\u00f3nde te han atendido?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_13' id='input_21_13' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='kstpau' >centro K\u0101lida Sant Pau<\/option><option value='online' >Online (tel\u00e9fono, videoconferencia o email)<\/option><\/select><\/div><\/div><div id=\"field_21_7\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_7\" ><label class='gfield_label gform-field-label' for='input_21_7'>Expl\u00edcanos tu sugerencia o queja<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_21_7' class='textarea large'   maxlength='2000'  aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_21_12\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_12\" ><b>FUNDACI\u00d3 PRIVADA K\u0100LIDA<\/b> es el Responsable del tratamiento de los datos personales del Interesado y le informa que estos datos ser\u00e1n tratados de conformidad con lo que disponen las normativas vigentes en protecci\u00f3n de datos personales, el Reglamento (UE) 2016\/679 de 27 de abril de 2016 (GDPR).<\/div><fieldset id=\"field_21_9\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_9\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Pol\u00edtica de privacidad<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_21_9'><div class='gchoice gchoice_21_9_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.1' type='checkbox'  value='1' checked='checked' id='choice_21_9_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_9_1' id='label_21_9_1' class='gform-field-label gform-field-label--type-inline'>He le\u00eddo y acepto la <a href=\"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/politica-de-privacidad\/\" target=\"_blank\">Pol\u00edtica de privacidad<\/a> i <a href=\"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/condicions-de-us\/\" target=\"_blank\">les Condicions d\u2019\u00fas<\/a>*<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_21_10\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_21_10\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Comunicaciones<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_21_10'><div class='gchoice gchoice_21_10_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.1' type='checkbox'  value='1' checked='checked' id='choice_21_10_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_10_1' id='label_21_10_1' class='gform-field-label gform-field-label--type-inline'>Quiero recibir las comunicaciones de K\u0101lida. Te informaremos sobre el impacto de nuestro trabajo, de las campa\u00f1as de captaci\u00f3n y\/o sensibilizaci\u00f3n. Tambi\u00e9n podremos enviarte invitaciones a nuestros eventos, las Newsletter, la Memoria Anual y otras publicaciones...<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_21' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' value='Env\u00eda'  \/> <input type='hidden' name='gform_ajax' value='form_id=21&amp;title=&amp;description=1&amp;tabindex=0&amp;theme=gravity-theme&amp;styles=[]&amp;hash=0d1f9217357b647ba813953689750400' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_21' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_21' id='gform_theme_21' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_21' id='gform_style_settings_21' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_21' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='21' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_21' value='WyJbXSIsImVjMTFmYmE4ODE1YWE4NWM1MWFkOTIyNTZhN2Q2MWM4Il0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_21' id='gform_target_page_number_21' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_21' id='gform_source_page_number_21' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_21' id='gform_ajax_frame_21' title='Este iframe contiene la l\u00f3gica necesaria para gestionar formularios con ajax activado.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 21, 'https:\/\/staging-fundaciokalida.jolmandeveloper.es\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_21').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_21');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_21').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_21').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_21').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_21').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_21').offset().top - mt); 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                       observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"b890\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b890\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">POL\u00cdTICA DE PRIVACITAT<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b890\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>La comunicaci\u00f3 enviada quedar\u00e0 incorporada a un fitxer del que \u00e9s responsable <strong>FUNDACI\u00d3 PRIVADA K\u0100LIDA<\/strong>. Aquesta comunicaci\u00f3 s&#8217;utilitzar\u00e0 exclusivament per tractar les teves dades per atendre la seva sol\u00b7licitud, sempre d&#8217;acord amb el Reglament (UE) 2016\/679 (RGPD), la Llei Org\u00e0nica 15\/1999 (LOPD) i el Reial Decret 1720\/2007 de desenvolupament de la LOPD ), sobre protecci\u00f3 de dades. Les teves dades no es comunicaran a tercers, excepte per obligaci\u00f3 legal, i es mantindran mentre no sol\u00b7licitis la seva cancel\u00b7laci\u00f3.<\/p>\n<p>En qualsevol moment vost\u00e8 pot exercir els drets d&#8217;acc\u00e9s, rectificaci\u00f3, portabilitat i oposici\u00f3, o si escau, a la limitaci\u00f3 i\/o cancel\u00b7laci\u00f3 del tractament, comunicant-ho per escrit, indicant les seves dades personals a CENTRE K\u0100LIDA SANT PAU, CARRER SANT ANTONI MARIA CLARET, 167 08025, BARCELONA o mitjan\u00e7ant un correu electr\u00f2nic a <a href=\"mailto:lopd@www.fundaciokalida.org\" target=\"_blank\" rel=\"noopener noreferrer\">lopd@www.fundaciokalida.org<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Sugerencias y quejas\" font_container=\"tag:h1|text_align:center\" el_class=\"font-grmedium\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22text-transform%22%3A%22uppercase%22%2C%22font-size%22%3A%2235px%22%7D%7D\"]Desde la Fundaci\u00f3n K\u0101lida velamos para que tu experiencia, en el marco de nuestros servicios gratuitos de apoyo psicosocial integral, sea siempre excelente. 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