{"id":43754,"date":"2024-03-15T11:21:15","date_gmt":"2024-03-15T10:21:15","guid":{"rendered":"https:\/\/www.fundaciokalida.org\/?page_id=43754"},"modified":"2024-03-15T12:42:41","modified_gmt":"2024-03-15T11:42:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/colabora\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_large with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Imagen\" data-img-width=\"1640\" data-img-height=\"924\" style=\"background-image: url(https:\/\/staging-fundaciokalida.jolmandeveloper.es\/wp-content\/uploads\/2022\/10\/Diseno-sin-titulo-60.png);\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(0,0,0,0.55)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00bbFAQS\u00bb font_container=\u00bbtag:h1|text_align:center\u00bb el_class=\u00bbfont-grmedium\u00bb css=\u00bb%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%2235px%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><span style=\"color: #f5f5f5;\"><strong>CONSULTA TUS DUDAS DE COMPRA<\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"i782\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-i782\" aria-expanded=\"true\"><div class=\"w-tabs-section-title\">\u00bfC\u00f3mo hacer la compra?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i782\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Elige el producto solidario que desees.<\/li>\n<li>Indica las unidades y agr\u00e9galo al carrito.<\/li>\n<li>Repite la misma acci\u00f3n para otros productos que quieras comprar.<\/li>\n<li>Ve a tu carrito de compra en la parte superior de la p\u00e1gina, donde encontrar\u00e1s todos los productos que has seleccionado.<\/li>\n<li>Completa tus datos personales. Indica el m\u00e9todo de pago e introduce los datos.<\/li>\n<li>Una vez efectuado el pago, recibir\u00e1s un email de confirmaci\u00f3n.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"cb1a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-cb1a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfCu\u00e1nto cuesta el env\u00edo?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-cb1a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Los env\u00edos a nivel nacional tienen un coste de 3,95\u20ac.<\/li>\n<li>Si el gasto total es superior a 30 euros, el env\u00edo es gratuito.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ge67\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ge67\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfCu\u00e1l es el plazo de entrega?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ge67\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>De 3 a 5 d\u00edas laborables desde el momento que realizas tu compra.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h124\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h124\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bf Como puedo reclamar un reembolso?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h124\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Si has tenido alg\u00fan percance con la entrega del producto, escr\u00edbenos a <a href=\"mailto:comunicacio@fundaciokalida.org\" target=\"_blank\" rel=\"noopener\">comunicacio@fundaciokalida.org<\/a> y explicarnos qu\u00e9 ha pasado. Tramitaremos la devoluci\u00f3n del producto y el reembolso.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l3de\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l3de\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfPuedo realizar pedidos para grupos o empresas?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l3de\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>S\u00ed, contacta con nosotros a trav\u00e9s del formulario que encontrar\u00e1s en el apartado \u00abTienda Solidaria\u00bb o env\u00eda un email a <a href=\"mailto:comunicacio@fundaciokalida.org\" target=\"_blank\" rel=\"noopener\">comunicacio@fundaciokalida.org<\/a> y expl\u00edcanos qu\u00e9 necesitas. Podemos adaptar nuestros productos a tus necesidades.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l682\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l682\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfA que se destina el dinero de mi compra?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l682\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A trav\u00e9s de la venta de producto solidario Kalida financia programas de atenci\u00f3n psicosocial a personas con c\u00e1ncer, sus familias y cuidadores, ofreci\u00e9ndoles acompa\u00f1amiento gratuito y sin cita previa.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y974\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y974\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfPuedo acordar la fecha y hora de entrega?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y974\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Te sugerimos que justo antes de finalizar la compra en la opci\u00f3n: Notas del pedido; indiques las instrucciones especiales de la entrega como por ejemplo una tienda cercana donde se pueda dejar el paquete, un familiar, vecino de la misma escalera&#8230;<\/p>\n<p>Si el repartidor del servicio de transporte (GLS) no puede efectuar la entrega, se pondr\u00e1 en contacto contigo para intentar acordar una franja horaria adecuada para la entrega para ambas partes. Si no vas a estar en casa, es mejor que selecciones la opci\u00f3n de recoger el paquete en un punto de recogida GLS.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"FAQS\" font_container=\"tag:h1|text_align:center\" el_class=\"font-grmedium\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%2235px%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"]CONSULTA TUS DUDAS DE COMPRA \u00bfC\u00f3mo hacer la compra? Elige el producto solidario que desees. Indica las unidades y agr\u00e9galo al carrito. Repite la misma acci\u00f3n...<div class='heateorSssClear'><\/div><div  class='heateor_sss_sharing_container heateor_sss_horizontal_sharing' data-heateor-sss-href='https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/colabora\/faqs\/'><div class='heateor_sss_sharing_title' style=\"font-weight:bold\" ><\/div><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Facebook\" class=\"heateor_sss_facebook\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fstaging-fundaciokalida.jolmandeveloper.es%2Fes%2Fcolabora%2Ffaqs%2F\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#0765FE;width:35px;height:35px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"Twitter\" class=\"heateor_sss_button_twitter\" href=\"http:\/\/twitter.com\/intent\/tweet?text=FAQs&url=https%3A%2F%2Fstaging-fundaciokalida.jolmandeveloper.es%2Fes%2Fcolabora%2Ffaqs%2F\" title=\"Twitter\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_twitter\" style=\"background-color:#55acee;width:35px;height:35px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"-4 -4 39 39\"><path d=\"M28 8.557a9.913 9.913 0 0 1-2.828.775 4.93 4.93 0 0 0 2.166-2.725 9.738 9.738 0 0 1-3.13 1.194 4.92 4.92 0 0 0-3.593-1.55 4.924 4.924 0 0 0-4.794 6.049c-4.09-.21-7.72-2.17-10.15-5.15a4.942 4.942 0 0 0-.665 2.477c0 1.71.87 3.214 2.19 4.1a4.968 4.968 0 0 1-2.23-.616v.06c0 2.39 1.7 4.38 3.952 4.83-.414.115-.85.174-1.297.174-.318 0-.626-.03-.928-.086a4.935 4.935 0 0 0 4.6 3.42 9.893 9.893 0 0 1-6.114 2.107c-.398 0-.79-.023-1.175-.068a13.953 13.953 0 0 0 7.55 2.213c9.056 0 14.01-7.507 14.01-14.013 0-.213-.005-.426-.015-.637.96-.695 1.795-1.56 2.455-2.55z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fstaging-fundaciokalida.jolmandeveloper.es%2Fes%2Fcolabora%2Ffaqs%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div><div class='heateorSssClear'><\/div>","protected":false},"author":1567,"featured_media":0,"parent":14134,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-43754","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/pages\/43754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/users\/1567"}],"replies":[{"embeddable":true,"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/comments?post=43754"}],"version-history":[{"count":20,"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/pages\/43754\/revisions"}],"predecessor-version":[{"id":43857,"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/pages\/43754\/revisions\/43857"}],"up":[{"embeddable":true,"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/pages\/14134"}],"wp:attachment":[{"href":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/wp-json\/wp\/v2\/media?parent=43754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}