{"id":29020,"date":"2023-02-01T15:48:14","date_gmt":"2023-02-01T14:48:14","guid":{"rendered":"https:\/\/www.fundaciokalida.org\/implementem-la-carta-de-serveis-del-centre-kalida-sant-pau\/"},"modified":"2023-02-01T16:02:53","modified_gmt":"2023-02-01T15:02:53","slug":"implementem-la-carta-de-serveis-del-centre-kalida-sant-pau","status":"publish","type":"post","link":"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/implementem-la-carta-de-serveis-del-centre-kalida-sant-pau\/","title":{"rendered":"Implementamos la Carta de Servicios del centro K\u0101lida Sant Pau"},"content":{"rendered":"<p>Desde la Fundaci\u00f3n K\u0101lida velamos para que <strong>la experiencia<\/strong> de las personas que acceden a nuestro programa de apoyo psicosocial integral, gratuito sea <strong>excelente y satisfaga las necesidades y expectativas de las personas a las que acompa\u00f1amos.<\/strong><\/p>\n<p>Por ello, cada a\u00f1o medimos la experiencia de los usuarios que nos visitan mediante un cuestionario de evaluaci\u00f3n anual (cuestionario configurado seg\u00fan la metodolog\u00eda de la red internacional de Centros Maggie&#8217;s, a la que pertenece K\u0101lida). Las opiniones y punto de vista de los usuarios son realmente importantes para K\u0101lida ya que nos ayudan a seguir mejorando, <strong>permiti\u00e9ndonos ofrecer un mejor acompa\u00f1amiento a todas las personas que nos visiten o lo har\u00e1n en el futuro.<\/strong><\/p>\n<p>El a\u00f1o 2022 recibimos un total de <strong>10.400 visitas<\/strong> <strong>(2.154 personas), y de la encuesta anual <\/strong>destacamos los siguientes datos:<\/p>\n<ul>\n<li>Seg\u00fan el NPS (Net promoter Score): El 90% recomendar\u00eda K\u0101lida a personas en su situaci\u00f3n.<\/li>\n<li>El 99% de los encuestados puntuaron el servicio de K\u0101lida como \u201cMuy bueno\u201d o \u201cExcelente\u201d.<\/li>\n<li>Al 95%, K\u0101lida les ha ayudado a sentirse m\u00e1s acompa\u00f1ado\/a<\/li>\n<li>El 88% considera \u00ab\u00datil\u00bb o \u00abMuy\u00fatil\u00bb el hecho de recibid soporte sin cita previa por parte de las profesionales.<\/li>\n<\/ul>\n<p>En esta l\u00ednea y de acuerdo con el objetivo de ofrecer un programa excelente, hemos implantado la <a href=\"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/sobre-kalida\/calidad\/\">Carta de Servicios<\/a> del centro K\u0101lida Sant Pau, basada en la norma <strong>UNE 93200: 2008<\/strong>, a la que asumimos nuestros compromisos de calidad . A partir de ahora, anualmente publicaremos un informe basado en la consecuci\u00f3n de estos objetivos. La implementaci\u00f3n de esta Carta de Servicios ha sido posible gracias al asesoramiento de <a href=\"https:\/\/www.ecogesa.net\/\">Ecogesa<\/a>.<\/p>\n<p>Adem\u00e1s de nuestra <strong>Carta de Servicios<\/strong>, tambi\u00e9n <a href=\"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/sobre-kalida\/calidad\/\">te animamos a consultar el documento<\/a> que recoge los <strong>Derechos y Responsabilidades<\/strong> de todas las personas que reciban acompa\u00f1amiento por parte de K\u0101lida.<\/p>\n<p>Tambi\u00e9n ponemos a disposici\u00f3n de los usuarios un formulario de Sugerencias y Quejas, el cual nos comprometemos a darles respuesta con un plazo m\u00e1ximo de 30 d\u00edas h\u00e1biles. <a href=\"https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/sugerencias-y-quejas\/\">Puedes encontrarlo aqu\u00ed.<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde la Fundaci\u00f3n K\u0101lida velamos para que la experiencia de las personas que acceden a nuestro programa de apoyo psicosocial integral, gratuito sea excelente y satisfaga las necesidades y expectativas&#8230;<\/p>\n<div class='heateorSssClear'><\/div><div  class='heateor_sss_sharing_container heateor_sss_horizontal_sharing' data-heateor-sss-href='https:\/\/staging-fundaciokalida.jolmandeveloper.es\/es\/implementem-la-carta-de-serveis-del-centre-kalida-sant-pau\/'><div class='heateor_sss_sharing_title' style=\"font-weight:bold\" ><\/div><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Facebook\" class=\"heateor_sss_facebook\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fstaging-fundaciokalida.jolmandeveloper.es%2Fes%2Fimplementem-la-carta-de-serveis-del-centre-kalida-sant-pau%2F\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" 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